Refund & Remake Policy

1. Orders are made to order and cannot be cancelled

Every shirt is printed and sewn to order for you. Once payment is made, an order cannot be cancelled or changed.

In exceptional cases, if you contact us within 24 hours of payment and production has not started, we may accept a cancellation at our discretion. The refund is the amount paid less an administration fee of RM10 or 5% of the order, whichever is higher. EXPRESS and URGENT orders, and team orders after the member list is closed, cannot be cancelled.

2. You are responsible for what you approve

Before payment you approve the final design: the front and back mock-up, sizes, heights, and every name, number and text. We make exactly what you approved.

We cannot judge whether a name or word is spelled as you intend. When we notice an obvious mistake, we may contact you before production to help prevent it, but we are not obliged to find mistakes.

Mistakes in the approved design (spelling, numbers, sizes, heights, layout) are not defects. We can remake the shirt, but a remake fee applies.

3. Colours on your screen

Colours on phones, tablets and computers look different depending on the device, its settings and the brightness. Our factory manages colour from the design data, so the shirt is printed to match the data, not your screen.

Differences between the colours on your screen and the printed shirt are not defects. Small colour variation between production batches can also occur.

4. Sizes, images and sewing

Please choose sizes from our size chart. A size you chose that does not fit is not a defect; a remake fee applies.

You must own or have permission to use any logo or image you upload. If you continue after a low-resolution warning, a blurred print is not a defect.

Shirts are cut and sewn by hand, so the pattern may shift slightly near seams and edges. This is not a defect.

5. Production defects are remade free of charge

We remake free of charge: printing clearly different from the approved mock-up (missing or wrong elements, misprints, prints in the wrong place), sewing defects such as open seams or holes, a size different from the one you ordered, and shirts damaged in delivery.

Contact us within 3 days of delivery with your order number and clear photos of the problem. The shirt must be unworn and unwashed. We check your report and, if it is a production defect, remake the shirt and ship it at no cost to you.

Please contact us before opening a dispute with your bank or payment provider, so that we can solve the problem quickly.

6. Refunds

We give refunds only when a cancellation is accepted under section 1, or when we confirm a production defect but cannot remake the shirt in time for a deadline you told us when you ordered (for example a tournament date).

Refunds go back to the original payment method through our payment provider. Shipping and rush fees are refunded only when the cause is ours. Your AI design balance is not refundable (see the Terms of Service).

7. Delivery

Our delivery times are ship dates: the day the shirt leaves our factory, not the day it arrives. Delays by the courier are outside our control.

Please enter your address correctly. Re-delivery caused by a wrong or incomplete address is charged to you.